Help / Customer Service


FAQ

Can I return the product?
Yes. You have 14 days to return your order for free. Just fill out a simple online form, and we'll take care of the rest. No questions asked, no worries.

How quickly will I receive my package?
We ship within 24 hours. Your new SOOKS will arrive in 1–3 business days. Because we know what it's like to wait—and we don't want you to wait long.

What are the sizes?
Socks: 35–38, 39–42, 43–46.
Hats: one size, adjustable.

Is cashmere scratchy?
No. This isn't ordinary wool. It's like velvet for your skin.